📜 Privacy Policy
Effective Date: August 6, 2025
Our Commitment to Privacy
At Arabian OTC Desk, we are committed to protecting your privacy and safeguarding the personal information you share with us. This Privacy Policy outlines how we collect, use, store, and protect your data, and how we maintain full compliance with KYC (Know Your Customer) and AML (Anti-Money Laundering) regulations in the United Arab Emirates.
By using our website or engaging in our OTC crypto services, you agree to the terms set forth in this policy.
By using our website or engaging in our OTC crypto services, you agree to the terms set forth in this policy.
🔐 1. Information We Collect
We collect personal and transactional information in order to provide secure, legal, and compliant OTC trading services. This may include:
- Full Name
- Government-issued ID (Passport, Emirates ID, etc.)
- Residential address
- Contact information (email, phone)
- Wallet addresses for crypto transactions
- Bank account details for fiat transfers
- Source of funds declaration (where applicable)
🛡️ 2. Use of Information
Your data is used solely for the following purposes:
- To verify your identity for compliance with KYC/AML regulations
- To process crypto buy/sell transactions
- To facilitate fiat bank transfers, cash exchanges, or cheque issuance
- To comply with legal obligations under UAE laws
- To provide customer support and transaction tracking
- To prevent fraud, money laundering, or other illegal activities
✅ 3. KYC (Know Your Customer) Policy
As part of our compliance obligations, Arabian OTC Desk strictly enforces a KYC policy for all clients engaging in cryptocurrency or fiat-related transactions.
We require:
We require:
- Government-issued photo identification
- Proof of address (utility bill, tenancy contract, or bank statement)
- Selfie with ID (upon request for higher volume transactions)
KYC is mandatory for all OTC deals, including bank transfers, manager’s cheques, and large-volume cash transactions.
💼 4. AML (Anti-Money Laundering) Policy
To support the UAE's financial security framework, we adhere to stringent Anti-Money Laundering (AML) practices. We reserve the right to:
- Request details regarding the source of funds or crypto
- Decline or delay any transaction deemed suspicious
- Report unlawful activity to relevant financial authorities or regulators
- Suspend services to any client involved in prohibited activities
🧾 5. Data Retention
We retain KYC documents and transaction data for a minimum of 5 years, as required by UAE regulatory standards. This data is securely stored and accessed only by authorized personnel.
🔒 6. Security Measures
We implement robust physical, digital, and procedural safeguards, including:
- Encrypted storage of documents
- Secure server access and audit logs
- Regular system updates and penetration testing
- Restricted internal data access controls
🌍 7. Your Rights
As a client, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate or outdated data
- Request deletion of data no longer required for regulatory purposes
- Withdraw consent for future contact (except as required by law)
To make such a request, please contact our compliance team at:
info@arabianotcdesk.com
info@arabianotcdesk.com
📩 Contact Us
If you have any questions about this Privacy Policy or our compliance practices, please email us at:
info@arabianotcdesk.com
info@arabianotcdesk.com
Disclaimer: Arabian OTC Desk is a private OTC crypto facilitator and not a licensed financial institution. We operate under the compliance framework applicable to OTC trading entities within the UAE and reserve the right to modify this policy at any time in accordance with updated laws or regulatory guidelines.